Refund policy

Tonal Matter AB
Last updated: June 8, 2026

Digital Products — General Policy

All Tonal Matter products are digital goods delivered electronically. Because digital content is delivered immediately upon purchase, all sales are generally final once download access has been granted.

At checkout, you expressly consent to immediate delivery and acknowledge that you thereby waive your 14-day right of withdrawal under EU consumer law (Directive 2011/83/EU).

Exceptions

We will issue a refund in the following circumstances:

Product not as described: The product is materially different from its description or product page.
Technical failure: A technical issue prevents the product from functioning, and our support team is unable to resolve it within a reasonable time.
Duplicate purchase: You accidentally purchased the same product twice. Contact us within 24 hours.
Mandatory consumer law: A refund is required under the mandatory consumer protection laws of your country of residence.

Refunds Are Not Available When

You have changed your mind about the purchase.
You did not verify system requirements before purchasing.
You experienced compatibility issues that were clearly stated in the product's system requirements.
The product has been extensively used in your projects.

How to Request a Refund

Email support@tonalmatter.com within 14 days of purchase with your order number and a description of the issue. We aim to respond within 2 business days.

If a refund is approved, it will be issued to your original payment method. Processing times vary by payment provider (typically 5–10 business days).

Contact

support@tonalmatter.com
Tonal Matter AB, Hammars backe 8, 443 38 Lerum, Sweden